Refund and Returns Policy

Overview

At Ramtatva Cotton, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that sometimes things don’t go as planned. This Refund and Returns Policy outlines the conditions under which you can return items and request refunds.

1. Returns

Eligibility for Returns:

• Items must be unused, unwashed, and in the same condition as when you received them.
• Items must be returned in the original packaging, including any tags or labels.
• Returns must be initiated within 14 days of receiving the product.

Non-Returnable Items:

• Custom-designed T-shirts (e.g., personalized designs, name imprints).
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
• Items returned after 14 days of receipt.

Return Process:

• To initiate a return, please contact our customer service team at [insert contact information].
• Provide your order number and reason for the return.
• Once your return is approved, we will provide you with a return shipping label and instructions on how to return your package.

Return Shipping:

• Customers are responsible for paying the return shipping costs unless the return is due to a defect or error on our part.
• Shipping costs are non-refundable.

2. Refunds

Refund Eligibility:

• Refunds will only be issued for items that meet the return conditions mentioned above.
• Original shipping costs are non-refundable, except in cases where the return is due to our error (e.g., incorrect or defective item).

Refund Process:

• Once your return is received and inspected, we will send you an email notifying you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 days.

Late or Missing Refunds:

• If you haven’t received a refund within the specified time, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at [insert contact information].

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [insert contact information] for instructions.

4. Cancellations

Order Cancellations:

• Orders can be canceled within 24 hours of placing the order for a full refund.
• After 24 hours, cancellations will not be accepted as the design and production process will have begun.

5. Contact Information

If you have any questions about our Refund and Returns Policy, please contact us:

• Email: info@ramtatvacotton.com
• Phone: +91 7617779749
• Address: A-36/18 Shastri Nagar Meerut

Thank you for shopping with Ramtatva Cotton. We value your business and are committed to providing quality products and excellent customer service.